Shipping Policy

Last updated: September 10, 2026

At CasaKesh, we aim to provide a clear and reliable international shipping experience.

1. Shipping Costs

We offer free international shipping on eligible orders unless a different shipping charge is clearly displayed at checkout.

2. Processing and Delivery Times

The total estimated delivery time is calculated as follows:

Total delivery time = Handling time + Transit time

Order Cutoff Time

Our order cutoff time is:

5:00 PM GMT, Monday through Friday

Orders received after the cutoff time may begin processing on the following business day.

Handling Time

Our standard handling time is:

2–7 business days

Most orders are prepared within 2–4 business days. Because our products are handmade, customized or high-volume orders may require the full handling period.

Transit Time

Our estimated transit time after dispatch is:

3–6 business days

Delivery times are estimates and not guarantees. Delays may occur because of customs clearance, weather, holidays, remote destinations, carrier disruptions, or other circumstances beyond our reasonable control.

3. Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking information may require 24–48 hours to become active after the parcel is handed to the carrier.

4. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Please check your address carefully before placing the order. We may be unable to change the delivery address after the parcel has been dispatched.

If a parcel is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be shipped again.

5. P.O. Boxes

We do not ship to P.O. boxes or APO/FPO addresses.

Please provide a complete residential or commercial delivery address.

6. International Shipping and Customs

International shipments may be subject to customs procedures in the destination country.

Any applicable taxes, customs duties, or import fees will be handled according to the terms displayed at checkout and applicable law.

Customs clearance may occasionally delay delivery beyond the estimated transit time.

7. Delayed or Lost Parcels

If your parcel is significantly delayed or appears to be lost, contact us at contact@casakesh.com with your order number.

We will review the tracking information and work with the shipping carrier to investigate the shipment.

8. Damaged Packages

If your order arrives damaged, contact us as soon as possible and provide:

• Your order number.

• Clear photographs of the damaged product.

• Photographs of the exterior and interior packaging.

• A photograph of the shipping label.

Please keep the product and all packaging until the claim has been reviewed.

9. Contact Us

For shipping, tracking, or delivery questions, contact:

Email: contact@casakesh.com