Return & Refund Policy

Last updated: September 10, 2026

At CasaKesh, we want you to be satisfied with your purchase. This policy explains how returns, damaged products, replacements, and refunds are handled.

1. 90-Day Return Window

You may request a return within 90 days from the date of delivery.

Return requests submitted after this 90-day period will not be eligible for a refund or exchange.

2. Return Eligibility

To qualify for a return, the product must:

• Be unused, uninstalled, and in its original condition.

• Be returned in its original packaging.

• Include all components, accessories, and mounting hardware received with the order.

• Be accompanied by an order number or other proof of purchase.

Products showing signs of installation, modification, misuse, or damage caused after delivery may not be accepted.

3. How to Request a Return

Before returning a product, email us at contact@casakesh.com with:

• Your order number.

• The reason for the return.

• Photographs of the product and packaging when relevant.

If the return is approved, we will provide the return address and instructions.

Products sent back without prior return authorization may not be accepted.

4. Return Shipping Costs

Damaged, defective, or incorrect products

If you received a damaged, defective, or incorrect product, CasaKesh will cover the reasonable return shipping cost or provide another appropriate resolution.

Change-of-mind returns

If you changed your mind, selected the wrong size or finish, or no longer want the product, you are responsible for the return shipping costs.

We do not charge a restocking fee.

5. Damaged or Incorrect Orders

Please inspect your order shortly after delivery.

If the product is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@casakesh.com.

Include your order number and clear photographs of:

• The product.

• The damage or issue.

• The exterior and interior packaging.

• The shipping label.

After reviewing the claim, we will arrange a replacement, replacement component, repair, or refund, depending on the circumstances and applicable consumer law.

6. Non-Returnable Products

The following products normally cannot be returned unless they arrive damaged, defective, or incorrect:

• Custom-made or personalized products.

• Products manufactured to customer-supplied measurements.

• Products that have been installed, used, altered, or modified.

• Products damaged through incorrect installation, improper handling, or misuse.

Sale products may be returned within the 90-day return period when they otherwise meet the return conditions.

7. Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

Your bank, credit card company, or payment provider may require an additional 3–5 business days to post the refund to your account.

Original expedited shipping charges and customer-paid return shipping costs are not refundable unless the return resulted from a damaged, defective, or incorrect product.

8. Contact Us

For returns, refunds, or damaged-order assistance, contact:

Email: contact@casakesh.com